Frequently Asked Questions
Everything you need to know about your gaming gear and orders.
How do I check if my headset is compatible with my console?
Most of our headsets are designed for specific platforms like Xbox, PlayStation, or PC. Please check the 'Compatibility' section on the product page or the packaging icons to ensure it matches your system.
What is the standard shipping time for orders?
Orders typically process within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
How do I update the firmware on my Turtle Beach device?
To ensure peak performance, download the Turtle Beach Audio Hub software on your PC or Mac, connect your device via USB, and follow the prompts to install the latest updates.
What is your return policy for gaming accessories?
We offer a 30-day money-back guarantee on items purchased directly from our webstore. Products must be returned in their original packaging with all included accessories.
Does my product come with a warranty?
Yes, most Turtle Beach products include a one-year limited warranty that covers manufacturing defects. Please retain your receipt as proof of purchase for any warranty claims.
Can I use my wireless headset while it is charging?
Yes, most of our latest wireless models support 'Play & Charge' functionality, allowing you to stay in the game while connected to a USB power source.