Returns & Exchanges
We want you to be fully satisfied with your Turtle Beach gear, which is why we offer a 30-day return policy for items purchased directly from our webstore. If your headset or accessory doesn't meet your gaming needs, you can return it for a full refund in its original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the RMA process.
Print Shipping Label
Once approved, download and print your prepaid shipping label and include the original packing slip inside the box.
Pack and Ship
Securely pack your electronics in their original manufacturer packaging to ensure protection during transit and drop it off at any authorized carrier location.
Receive Refund
After our warehouse inspects the returned hardware, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing